call recording
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Overvew
CallRecording® is a system for recording and machining of telephone conversations conducted by Cisco Call Manager, and Cisco Call Manager Express including and UC500 .
The system are needed following elements to operate:
- CallRecording server on which modules are installed to record the conversations and module for administration and listen to the conversations;
- LAN Switch;
- User computers (Client PCs) to access the system using a Web browser (IE, Mozilla;)
The Software part of the system includes:
- Recording Modulе - recorded conversations to disk on the server in a compressed form and specific non-standard format; - Module for archiving calls - Web application, stating the directories calls for backup and recovery calls from the archive; - Module administration and playback - support three types of users with different access to phone calls;
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Key features
Automatic call recording
- The system detects and automatically record incoming and outgoing telephone traffic;
- The calls are recorded as an input / output and by phone number;
- Call recording is compressed into a specific non-standard format for greater security;
Automatic storage of call
- stored in a preconfigured directory of the disk on the server;
- named with format - the phone number and time of start and end of the conversation; - the storage directory is named DVDXXX_yymmdd-yymmdd (start and end date of record) and contains up to 4.7 GB records for convenient archiving on DVD.
Archiving and extracting phone calls
- Web application by specifying the directory to phone calls for backup and archive and extract respectively;
- Depending on the condition of the archived the system supports four status - Current, ready to copy, ready for backup, archived.
- Each directory automatically gets its name and backup named with the same name - Arhiv_nomer_data creation.
- Windows Service monitor free disk space and prevent reduction of space;
- accessible for users with predefined rights;
Administration of calls
- Access to module is available by HTTP / HTTPS protocols to ensure work on HTTPS server certificate is required;
- Every recorded conversation can listen directly from a Web application;
- Full or partial access to phone calls for different users;
- Searching for calls by criteria - outgoing / incoming calls, number of the called / calling, date and time of implementation, duration, etc.;
- saves files in WAV format depending on user rights;
- export a list of calls in an XML file compatible with Microsoft Excel;
- Access to backup module for restoring archived calls;
Administration of users
- add, delete, activate and deactivate users
- a list of users logs by time and place action
- information about the current standard user
- access rights set to define calls;
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System Requirements
Minimum system requirements to be installed products are:
Server hardware:
- CPU – Intel® Xeon® or better
- Memory - 4 GB RAM
- HDD – depending on the data size
- Database: Microsoft SQL Server Express Edition
- Operating System: Windows 7
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Downloads
CallRecording®
This userguide is a brief tutorial introduction to some of the most important features of the CallRecording system:
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