HOME	PRODUCTS	SERVICES	PROJECTS	THE COMPANY	CONTACT US
CallXpert Business Directory Real-Time Call Monitor SMS School RECM Asset Management Consulting Software development Our Mission Team Experience Open Positions

CallXpert® Reports

Overview

Lite Edition

Key Features

Reports

System Requirements

Editions

Downloads

Expert Vision CallXpert® has very rich reporting and statistic capabilities about made phone calls. There are 20 standard reports preset in the system. Users can customize each of these reports and save them as custom user reports. An unlimited number of reports can be saved.

The system separates the reports into two groups – financial and analytical. They both offer similar information but the accent is on the financial and the analytical side respectively.
The reports are grouped into the following categories:

List of conducted calls
Calls grouped by type – local calls, long distance, mobile, international and more
Calls grouped by destination – UK London, UK Mobile, USA CA, Germany Berlin, etc
Distribution of calls by time zone
Most dialled numbers
Most expensive calls
Bills for groups or extensions by days, months or period
Missed calls
Delay times
Distribution of calls by duration

The reporting module is web-based and allows the users with the corresponding rights to execute and generate reports using their browsers. Each user can also be assigned specific rights at the site, group or extension level which restrict the user’s access to only reports within their specific domain. Each report can be viewed on the screen, printed on paper, or exported to XML or Microsoft Excel format files. The export functionality gives the user the ability to additionally process the data using user-specific tools or to import the data to another system – like the organization’s ERP system.
The user can set some reports to be executed regularly at a given day and time and the system will send the results of the reports to their email box.
The system recognizes three types of users (roles) based on their rights on a specific element of the infrastructure:

Single extension – have rights on their own extension
Group – have rights to see the reports about the group they manage
Site – have rights to see the reports about a specific site
Whole system – can see all the reports

The reports can be shown in Bulgarian or in English.


HOME PRODUCTS SERVICES PROJECTS COMPANY CONTACT US SITEMAP		Copyright 2009, www.expert-vision.net