Projects – Call Recording

SmartCom Bulgaria (http://www.smartcom.bg/)

Smartcom-Bulgaria AD is a telecom system integrator who provides telecom consulting, turnkey solution development, project implementation management and integration services including support and maintenance.

ExpertVision and SmartCom Bulgaria collaborated on the Call Recording project – a system for recording phone calls made through Cisco Call Manager.
The software part consists of three modules:

• recording module
• archiving module
• administrative module

The recording module tracks the network traffic and catches the RTP packages when a call begins. Then the call is compressed and recorded in non-standard format (for higher security). The archiving module moves old records to a pre-defined location to preserve hard-disk space. The administrative module provides an interface to oversee the parameters of the recorded calls as well as to listen to them or to convert them in WAV format, according to the user rights.