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First Investment Bank
First Investment Bank AD aspires to be one of the finest banks
in Bulgaria and the Balkan region, recognised as a rapidly growing,
innovative, customer-oriented bank, offering outstanding products
and services, ensuring excellent careers for its people, and
contributing to the community. The Bank aims at developing through
sister banks and subsidiaries a regional banking network to
service the business needs of the Balkan region.
We had to develop an information system which helps the bank's
call center agents complete the following tasks:
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handle incoming and outgoing calls
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perform passive and active bank operations
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identify customers
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record calls
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