The system which Expert Vision developed for First Investment Bank aids the bank's call center agents handle incoming and outgoing calls, perform bank operations and identify customers.
The product is an information system of independent activity of Frontex Contact Center. The system used IPCC Enterprise for making outgoing calls from campaigns to clients / cases. Also supports incoming calls and depending on the client shows information about him and his participation in cases.
The system includes incoming and outgoing agency desktops, search filter for calls and fixed customers and additional information, export of customer data and calls, statistics, automatic and manual phone numbers dialing.
It is integrated with another system for recording calls.
Recording center integrated with Oracle database. The system includes: identification system for clients, incoming calls from customers, outbound calls and campaigns, recording calls, generating reports.
Integration of Contact Center with third part document system. The system helps to manage incoming and outgoing calls searching of calls and clients.
Sofia District Heating
The developed information system include:
- Collecting module which is integrated with main system of the company, including automatically collecting of debts
- Reporting of energy - add devices, subscribers, share distribution, produce documents, calculating the monthly and annual accounts and others
- Consumption accounts for homes - maintance of customer and their devices. Consumption accounts and reporting. Calculations of monthly and yearly bills
Water & Sewerage Plovdiv
Contact center and Ticketing system – integrated
The contact center system is CRM with the ability to audio record the customer phone calls with Expert Vision CallXpert. The Ticketing system manages and maintains lists of issues.
The system automats the processes of interaction with the customer. It collects, maintains, analyses, information about the customers and internal processes in the company.
The Ticketing system is creating, updating, and resolving reported customer issues.